Smart Dimensions helps your firm achieve its customer relationship management goals in a timely and cost-effective fashion. Our CRM and eCRM solutions will contribute to your bottom line by allowing you to maximizing customer retention, increase the value of your existing customer base, and grow your customer base. Our solutions include:

• CRM/eCRM Strategy Planning & Package Selection
• CRM/eCRM Implementation, Rollout, and Support
• Solutions addressing Sales Force Automation, Enterprise Marketing Automation, Call Center Automation, Web-enabled eCRM, and Back office integration

Smart Dimensions provides your firm with timely and cost-effective solutions to its business intelligence and data warehousing requirements that allow you to maximize the value of your data, as well as proactively identify and respond to the business trends reflected in your data. Our solutions include:

• Data Warehousing and Business Intelligence Strategy Planning & Package Selection
• Data Analysis, Modeling and Data Cleansing
• Data Warehousing and Business Intelligence Implementation, Rollout, and Support
• Integration with your existing Transactional and CRM/eCRM and ERP Systems

Smart Dimensions provides your firm with efficient solutions helping you leverage new security technologies such as Digital Signatures and other Biometric techniques. Smart Dimensions is a Premier Implementation Partner for eSign, a digital signature product that provides your firm with effective, secure digital authorization solutions including:

• Digital Authorization Analysis & Planning
• eSign Implementation, Integration, Rollout, and Support
• Solutions addressing eGovernance, “Paperless” Office, Single Secure Sign-on, Secure ATMs and other Banking Applications

Smart Dimensions provides your firm with a wide-range of best-of-breed custom application development services including:

• Business analysis that proposes solutions that make sense for your business
• Full lifecycle software development and support of both legacy and object-oriented systems utilizing best-of-breed methodologies and tools
• Integrated solutions encompassing hardware, software, and business process reengineering
• Full lifecycle software quality assurance and testing for both legacy and object-oriented systems
• Onsite, offsite, and offshore software development, including full multimedia development capability
• eCommerce, Intranet, and Extranet solutions
• Process and methodology implementation and auditing